If you are having trouble receiving emails from Projectmates, please whitelist these email addresses: pm-azure-mail@systemates.com and pm-azure-mail@projectmates.com.
If you are using Mimecast, refer to the following instructions:
Notifications from the Projectmates application are going to be coming from two different potential domains: notifications.projectmates.com and notifications.systemates.com depending on the message in the server.
Below is the SPF record information for these, based off a validation from the following source http://www.kitterman.com/spf/validate.html:
"v=spf1 ip4:168.245.64.104 -all"
canonical name = u6566646.wl147.sendgrid.net
Here are some potential solutions for setting up a bypass policy for emails coming from Projectmates:
Option 1
- Configure Configuring Anti-Spoofing SPF Based Bypass Policies for notification.projectmates.com and notifications.systemates.com
- Visit http://www.kitterman.com/spf/validate.html
- In Domain Name type notifications.systemates.com and click Get SPF Record (if any)
- Create SPF record in your Mimecast software as suggested here...
- https://community.mimecast.com/docs/DOC-1986
- Repeat this process for notifications.projectmates.com domain name.
Option 2
- Configure Content Examination Bypass Policies for email address based pm-azure-mail@systemates.com and pm-azure-mail@projectmates.com
- https://community.mimecast.com/docs/DOC-1394
If you have received email notifications from Projectmates before and are having new issues, please first check with your IT department to determine if your email has blocked or rejected the email. If there is no record of the email coming through, please contact Projectmates Support at support@systemates.com.